Shipping Policy — Dolphin Industries

Thank you for shopping with Dolphin Industries. This Shipping Policy explains how we process, ship, and deliver orders placed through our website (dolphinindustries.pk). Please read it carefully before placing an order.

1. Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation or Order Confirmation (COD).
• Orders placed on public holidays or weekends will be processed the next business day.
• You will receive a confirmation Email/Call/SMS once your order has been placed, and another notification once it has shipped.

2. Shipping Coverage

We currently ship to all major cities and towns across Pakistan, including but not limited to:

• Lahore
• Karachi
• Islamabad
• Rawalpindi
• Faisalabad
• Multan
• Peshawar
• Quetta

(For remote or hard-to-reach areas, delivery times may be extended —)

3. Estimated Delivery Time

Location	Estimated Delivery Time
Major Cities (Lahore, Karachi, Islamabad, etc.)	2–4 business days
Other Cities & Towns	4–7 business days
Remote/Rural Areas	7–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.

4. Shipping Charges

• Shipping charges are calculated at checkout based on order weight, size, and delivery location. Mostly we offer Free Delivery services.
• We may offer free shipping on orders above a specified amount (e.g., orders over Rs. [Insert Amount]). Any active promotions will be displayed at checkout.
• Cash on Delivery (COD) orders may incur an additional handling fee, if applicable.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email/SMS.
• You can track your order status using the courier's tracking portal or by contacting our customer support team.

6. Courier Partners

We work with reliable, trusted courier services to ensure your order reaches you safely and on time. Courier partners may vary depending on your location.

7. Delayed or Missing Orders

• If your order has not arrived within the estimated delivery window, please contact our support team with your order number.
• We will coordinate with the courier service to locate your shipment and resolve the issue promptly.

8. Damaged or Incorrect Items

• Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within [0328-1710000 within 48 hours] of delivery with photos of the product and packaging.
• We will arrange a replacement & exchange, in accordance with our Policy.
• We don’t offer REFUND instead of Replacement and Exchange.

9. Undeliverable Packages

Orders may be returned to us if:

• The recipient could not be reached after multiple delivery attempts.
• An incorrect or incomplete address was provided.
• The recipient refused the delivery.

In such cases, we will contact you to arrange re-shipment, which may incur additional shipping charges.

10. Changes to Shipping Address

• If you need to change your shipping address, please contact us as soon as possible after placing your order.
• We cannot guarantee address changes once an order has been dispatched.

11. Contact Us

For any questions regarding shipping or your order, please reach out to us:

• Email: dolphinindustries009@gmail.com
• Phone/WhatsApp: 0328-1710000 (WhatsApp & GSM)
• Website: www.dolphinindustries.pk